The return form will not swap a last

The return request in Mon Compte is a form with four blunt fields: unused goods, original tags, original box, and a ship-to line that reads SPACEFOOT SAS, Service Retour, 11 Rue Bernard Maris, 37270 Montlouis-sur-Loire. It is not a size-swap ticket. If you opened that screen because a last pinched after Thursday training, you are already doing the only move this shop allows. Send the pair back unused. Place a second order. There is no till in the gym lobby that will lace the next size while you wait.

I reopened direct-volley.fr on 27 September 2026 and walked the live checkout, the tarifs page, and the returns article again. Where a fee stayed unpublished, I will say so rather than invent a figure. Sale tiles move. The no-exchange rule does not. A twelve-pair shoe order treated as a fitting room will still be sitting in the Loire when Saturday's whistle goes.

Stay if you already know the sport

Stay if you play indoor or beach volleyball in France or a nearby EU country and you already want volleyball-specific court shoes, a competition indoor ball, or a club-size lot. Stay if you run the kit bag for a municipal side and you would rather restock socks, basic shirts, and five- or ten-ball packs from one French account than from a general sports warehouse that also sells hiking poles. Stay if you can create a login, read French checkout copy on the .fr domain, and live with photographs marked as non-contractual. The English catalogue at direct-volley.com exists. Payment on the French shop still expects an account.

Close the tab if any of the next lines is your actual problem. I am not being precious. I am trying to keep a coach from paying postage twice because nobody measured both feet.

  • You need to try a last on a gym floor before anyone pays, or you want a same-day size swap at a till.
  • You refuse to open an account, or you cannot work through a French checkout on direct-volley.fr.
  • You want names and numbers flocked onto shirts and you still expect a change-of-mind return.
  • You are buying from outside the EU and hoped listed prices already included local tax and customs.
  • Your only need is a supermarket trainer for one gym class, and you will resent paying carrier postage for that.
  • You need a knee product sold as personal protective equipment and you assume you can send it back unused for a change of mind.

SPACEFOOT on the invoice, gym nowhere in sight

The company on the packing slip is SPACEFOOT SAS, a société par actions simplifiée with about ninety-seven thousand euros of share capital, on the Nanterre register under 504 226 614 since 30 May 2008, VAT FR65504226614. The registered office is 36 rue Raspail, 92300 Levallois-Perret. Mentions légales name Cédric Courteau as publication director. Customer service sits at contact@direct-volley.fr and +33 1 86 47 62 58. Returns and warehouse handling sit in Montlouis-sur-Loire, not in a suburban sports hall. This storefront is the volleyball slice of that group: indoor court shoes, match and training balls, knee pads, textiles, and a beach aisle.

That split matters. A generalist warehouse will sell you a gum-soled runner and call it indoor. This shopfront is narrower on purpose. Club officers who need discounted lots start on Espace Clubs. Individual players start on chaussures or ballons. Neither path puts a clerk next to the parquet. If a line vanishes after you have already settled, SPACEFOOT says it refunds the full amount within fourteen days. The contract hardens only after payment. Staff may ask for identity papers against fraud and may refuse a consumer basket that looks like a wholesale raid. Ask before you drop thirty pairs into a guest checkout that does not exist.

Indoor shoes are a court last, not a road trainer

I am naming two products in this guide and then I stop. The first is a pair of indoor court volleyball shoes. Direct-Volley groups men's, women's, and junior lasts and stocks the usual indoor houses: Asics, Mizuno, Nike, adidas, Hummel. I will not walk the tile wall. Performance indoor pairs on the date I checked clustered around one hundred and twenty to two hundred euros before a sale cut. Clearance tiles can fall further, sometimes advertised up to seventy percent. Those pairs are last season's colour, still indoor court shoes. Use the size guide on that page. Measure both feet on a Sunday afternoon, not in a hallway while the sports bag blocks the door.

The shop's own buying notes waste no adjectives. If you spend the match in the air, look at cushioning first. If your ankles wander on plant, look at lateral hold. A light shoe is not automatically a well-padded one. A mid-cut hugs the ankle. It does not replace a taped wrap from the physio bench, and it is not a diagnosis. Many tiles flash a twenty-four-hour badge. The shipping policy still lists one to two business days of processing. The badge is a dispatch hint — not a contract for the whole basket. Pick a size and reread the live line. Can I just swap the pair if it pinches on Saturday? No. You send it back unused, then you buy again.

Open Direct-Volley court shoes Read the live size guide and the dispatch line on a pair of indoor court shoes before you pay, then treat unused return postage as part of the true cost.

The carton that arrives limp

The second product is a ten-pack of indoor match balls. That is the club object this shop exists to move. Indoor competition, indoor training, and beach sit in separate aisles because the bladder and the abrasion story are not the same. Mikasa and Molten occupy the match-ball shelf. A single competition indoor ball was listed, on the day I checked, in the high sixties to mid nineties of euros before a sale. A ten-pack of the same grade can sit near six hundred to nine hundred euros depending on the house and the cut. Training lots are cheaper. I am not publishing a price table. Checkout will.

Here is the setup step clubs forget. Indoor competition pages state that balls leave the warehouse new and uninflated. You need a pump or a hand inflator, a moistened needle, and the printed pressure. A ten-pack that lands the night before a tournament is still a box of limp panels. Assign someone to fill them before the first drill. Beach models follow the same caution. Foam handling packs on Espace Clubs are a different product for kids' sessions. Heavy kits can add extra freight at checkout step three. If a carton arrives crushed, photograph the ball, the outer box, and the carrier label before you slice the rest of the tape.

Pads for parquet, not a clinic

Protections-soins holds knee pads, elbow pads, sleeves, ankle supports, padded shorts, and finger guards. Thick volleyball pads take floor contact. Thin compression sleeves hold warmth. They are not interchangeable, and none of this is a medical device. After a sprain, talk to a clinician. Do not treat a sale tile as treatment. Everyday knee pads on the date I looked sat from the mid teens to about fifty euros before destockage. I will not name a third product. Read the live page for the pair you actually wear.

Company terms also exclude personal protective equipment from the withdrawal right, including unused PPE. If a knee item is sold as PPE, assume you cannot post it back because you changed your mind. Write to contact@direct-volley.fr before a club order ships if the listing is unclear. That email is dull. It is also cheaper than a box of unused pads sitting in the kit cupboard until May.

How a club actually pays

Checkout will not start until you open an account. That means a name, a phone number, an email, billing and delivery addresses, and a password. You add lines, tick the terms, and settle. Card, Apple Pay, Google Pay, and PayPal, including PayPal in four instalments, lock the reservation when you confirm. That is the clean path for an in-stock ten-pack the week of a tournament. A bank transfer is listed from three hundred euros, but stock is not held until the funds land, and the shop asks you to send the money within twenty-four hours. Klarna appears from seven hundred to four thousand five hundred euros when that method is offered for the billing country. Methods show at checkout step four and can vary.

Inside the account you will find invoices, tracking, cashback, and store credit. A return credit lasts twelve months. Once you spend part of it, the remainder stays as credit. For a weekend tournament, prefer an in-stock line charged to a card, not a transfer sent on Thursday afternoon. Personalized goods such as flocked jerseys sit outside the unused window. There is no one-step exchange for size, colour, or model. You post the unused item, then you start again. I think clubs lose more money on that two-step than on the carrier line they argue about in the group chat.

  • Payment band: card, Apple Pay, Google Pay, or PayPal, including PayPal in four; bank transfer from three hundred euros does not hold stock until money lands; Klarna, when shown, from seven hundred to four thousand five hundred euros.
  • France métropolitaine carrier band: Mondial Relay or Colissimo pickup about six euros; Colis Privé home about seven euros on the mainland excluding Corsica; Colissimo to Corsica about eight euros; Chronopost express home about fourteen euros next day if you order before fifteen hundred hours Monday to Thursday; Chronopost pickup about eight euros.
  • Neighbour band as listed when I checked: Belgium and Germany about seven euros fifty; Italy about eight euros fifty; Switzerland about seventeen euros; United Kingdom about twenty euros; United States about sixteen euros in roughly seventy-two hours, excluding Alaska, Hawaii, and Puerto Rico.
  • Oversized kits add a surcharge at delivery-mode step three. Non-EU listed prices exclude VAT. The buyer may face import duty. Pickup needs identity papers and the tracking number.
  • Return unused, tagged goods from Mon Compte within thirty days of receipt. Return postage is yours unless the goods are defective or non-conforming. A prepaid label, when offered, is deducted from the refund or the twelve-month credit.

> The unused-return form is a timeout, not a substitution. Use Direct-Volley when you already know the indoor last or the ten-pack and you can live with a box going back to Montlouis. Close the tab if you expected someone to lace the next size across a counter. > > — Marcus Chen

From the Loire to the gym, then the unused path

Parcels leave Montlouis-sur-Loire. The cutoff is three in the afternoon, Paris time. Processing is one to two business days. Transit is one to five. When a parcel runs more than a week past the date the shop stated, the terms tell you how to push for delivery or cancel through customer service. Neighbouring rates sat on the tarifs page the day I checked; live checkout can still move. Heavy beach kits and stacked ten-packs are the lines that grow a surcharge at step three. Do not average a twenty-four-hour tile with a five-day transit window and call it tomorrow.

French consumer withdrawal is thirty clear days from receipt. Direct-Volley's returns page asks you to open a request from Mon Compte within thirty days, confirm unused goods with original packaging and tags, then ship to the Montlouis desk. One page gives you a fortnight and a day to post after they accept the request. Another help note on the same site says a full month. Use the live steps in the account, not a screenshot from last season. Refunds go to the original payment method unless you choose the twelve-month credit. Legal conformity runs two years from delivery. Transport damage needs photos of the item, carton, and shipping label while the tape is still on the box. You can try a pair the way you would on a shop carpet. Clay from the car park or a missing hangtag is enough for the desk to refuse the box.

Check live France shipping, then order Open the tarifs line at checkout, confirm the unused-return path in Mon Compte, and only then pay for indoor court shoes or a club ten-pack of match balls.

Checkout questions people actually ask

Can Direct-Volley exchange a shoe that is the wrong size?

No. The returns page is explicit: there is no direct exchange for size, colour, or model. You raise a return from the order history, post the unused pair with tags and original box to the Montlouis-sur-Loire desk, then place a new order for the size you need. Money comes back after they receive the first pair, so a side that needs twelve pairs on court by Saturday cannot treat the first parcel as a try-on rack. If the pair is defective, customer service can approve a prepaid label after photos. For a first indoor last, use the on-page Guide des tailles and fold return postage into the pair's true cost.

What does mainland shipping cost, and when does a twenty-four-hour tile leave?

On the tarifs page the day I checked, mainland France clustered between about six euros for Mondial Relay or Colissimo pickup and about seven euros for Colis Privé home. Corsica is a separate Colissimo line at about eight euros. Chronopost Express home is about fourteen euros and aims for the next day before six in the evening if you order before three, Monday through Thursday. Processing is still one to two business days. Transit is one to five. The twenty-four-hour flash lives under the cart button and can flip when you choose a size. It does not bind the rest of the basket. Oversized ball kits can grow a surcharge at step three.

Do match balls arrive inflated and match-ready?

Treat uninflated as the default for indoor lots unless a specific listing says otherwise. You still need a pump, a moistened needle, and the printed pressure. A ten-pack is gym inventory, not a bag sitting at match pressure. Give someone the job before the first whistle. Beach models want the same caution. Foam packs in Espace Clubs are for kids' handling drills, not a Saturday set. If a carton arrives crushed, photograph the ball, the outer carton, and the carrier label and write to service while the box is still in the hallway.

How should a treasurer pay for a ten-pack without losing the reservation?

Instant methods lock the lot when you confirm: card, Apple Pay, Google Pay, and PayPal, including PayPal in four. That is the clean path for an in-stock indoor match-ball carton. A bank transfer from three hundred euros does not hold the articles until the money lands, and the shop wants the transfer within twenty-four hours. Klarna, when offered for the billing country, sits between seven hundred and four thousand five hundred euros. Methods appear at step four and can differ by country. For a weekend tournament, charge an in-stock line to a card. Do not send a transfer on Thursday afternoon and hope. If your club needs an invoice workflow that transfer does not cover, write to contact@direct-volley.fr before you assemble the basket.

Can I return a flocked shirt or a pad sold as protective kit?

Personalized goods such as flocked names and numbers are excluded from returns. Do not order custom printing unless you accept that. Company terms also exclude personal protective equipment from the withdrawal right, including unused PPE. If a knee listing is sold as PPE, assume you cannot send it back for a change of mind. Ask customer service before a club order ships if you are unsure. Ordinary unused, tagged goods that are not personalized and not PPE can still use the thirty-day unused path from Mon Compte. Return freight is yours unless the goods are defective or non-conforming.

What if the box lands crushed the night before a tournament?

Photograph the item, the outer carton, and the shipping label before you empty the rest of the box. Write to contact@direct-volley.fr or call +33 1 86 47 62 58 promptly. Legal conformity is two years from delivery, which is a different path from a change-of-mind return. Transport damage is not a reason to inflate a crushed ball and hope. It is a reason to keep the packing slip. If the ten-pack is merely uninflated, that is normal. Get the pump out. If the carton is destroyed, stop and document. A club that waits until warm-up to open the box is the club that plays with last year's worn trainers.